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Shipping & Delivery Policy

At Computronic, we aim to process and deliver your order as quickly and securely as possible. When you place an order through www.computronicuae.com, our team works to ensure a smooth and reliable delivery experience.

Order Processing & Delivery

Once your order has been confirmed and processed, we will arrange shipment through one of our selected third-party logistics and delivery partners.

We work with trusted delivery providers to ensure that your products are transported securely, efficiently, and promptly within the UAE.

If there is any unexpected delay in processing or shipping your order, we will contact you with an update and, where possible, provide an estimated revised delivery date.

Once your order has been shipped, you will receive an email confirmation containing the relevant shipment and tracking information, including the tracking number where applicable. You may use this information to track your shipment directly with the appointed delivery service provider.

Delivery Within the UAE

We currently deliver orders within the United Arab Emirates only.

Dubai Orders

Orders within Dubai are generally delivered within 1–2 working days.

Orders Outside Dubai

Orders to other emirates are generally delivered within 1–2 working days, subject to the delivery location, product availability, and the courier's service schedule.

Product Availability

If a requested product is temporarily out of stock, order processing may be delayed by approximately 1–2 working days or longer, depending on product availability.

In the event of a stock-related delay, our team will contact you and provide an update regarding the expected availability and delivery timeline.

Delivery Verification

For security and verification purposes, the delivery provider may request the recipient to present valid identification, such as an Emirates ID or UAE driving licence, before handing over the order.

This measure helps ensure that the product is delivered to the correct customer.

Payment Methods

We currently accept the following payment methods:

• UAE-issued debit and credit cards

• Cash on Delivery, where available and applicable

• Bank Transfer, subject to prior arrangement

Customers who wish to make payment by bank transfer may contact us by email to request our bank details:

sales@computronicuae.com

Please do not transfer funds until you have received the official bank details and payment instructions from Computronic.

Store Pickup

Customers may also choose our Store Pickup option when placing an order online.

To use this facility:

1. Place your order online.

2. Select the PICKUP option during the final stage of checkout.

3. Complete the applicable payment process.

4. Wait for confirmation that your order is ready for collection.

5. Collect your order from our store during the applicable business hours.

Store Pickup Location

Computronic Trading LLC
M-21, Computer Plaza, Al Ain Centre Building
Al Mankhool Road, Bur Dubai, Dubai, UAE
Near Sharaf DG Metro Station – Exit 1
Opposite Al Khaleej Centre

Tel: +971 4 351 7337

Store Timings

Monday to Saturday
10:00 AM – 2:15 PM
4:30 PM – 10:00 PM

Sunday
4:30 PM – 9:30 PM

Please select the PICKUP option when finalizing your order if you wish to collect your purchase from our store.

Important Payment & Delivery Restrictions

We currently ship only within the United Arab Emirates.

Payments made by card must be made using UAE-issued cards, subject to our payment verification and order validation procedures.

Computronic reserves the right to request additional verification or to cancel an order where payment, delivery, or customer information cannot be satisfactorily verified.

Compliance with Applicable Laws

www.computronicuae.com, operated by Computronic Trading LLC, complies with applicable laws and regulations of the United Arab Emirates.

Accordingly, Computronic Trading LLC does not knowingly provide products or services to individuals, entities, territories, or countries subject to applicable sanctions or restrictions under UAE law and applicable international sanctions regulations.

Policy Effective Date

This Shipping & Delivery Policy is effective from 15 May 2020 and may be updated from time to time to reflect changes in our delivery services, payment methods, business practices, or applicable legal requirements.

For questions regarding shipping, delivery, payment, or store pickup, please contact us:

Computronic Trading LLC
Tel: +971 4 351 7337
Email: sales@computronicuae.com

COMPUTRONIC

Trusted Since 1992.

Return, Refund & Cancellation Policy

Important Information

Please read the following terms and conditions carefully before requesting a return, refund, exchange, or order cancellation.

Computronic Trading LLC reserves the right to refuse a return, refund, or exchange request where the product is not found to be damaged, defective, or dead on arrival, or where the applicable conditions of this policy have not been met.

All returns are subject to inspection and approval by Computronic Trading LLC.

Damaged or Missing Items Upon Delivery

Customers must report any item that is:

• Damaged upon delivery; or

• Missing from the shipment

within 12 hours of receiving the order.

If the outer packaging appears damaged at the time of delivery, customers should:

1. Immediately notify the courier or delivery associate;

2. Contact Computronic as soon as possible;

3. Take clear photographs of the damaged packaging and product, where applicable; and

4. Share the relevant photographs and order details with us for verification.

Failure to report visible damage or missing items within the specified time may affect eligibility for a return, refund, or replacement.

Change of Mind & Unwanted Items

If you change your mind, purchase an unwanted gift, or no longer require an item, you may request a return within 7 days of purchase, subject to the following conditions.

Return Conditions

To request a return, please contact us at:

Tel: +971 4 351 7337

All returned products must:

• Be in the same condition as sold and delivered;

• Be completely unused;

• Be in their original, unopened and sealed factory packaging;

• Be returned in the original box or packaging;

• Include all original packing materials;

• Include manuals, warranty cards, accessories, and other items supplied with the product;

• Be in a complete and resaleable "as new" condition; and

• Be accompanied by the original purchase invoice.

Important

Products with opened factory packaging, broken seals, signs of use, installation, activation, or handling may not be eligible for return.

Please do not write, mark, stick labels on, or otherwise damage the product, factory packaging, or original carton.

If you are returning a product because you believe it is defective, please provide a written description of the issue on a separate sheet of paper and include it with the returned product and invoice.

Return Shipping Costs

All returns must be pre-authorized by Computronic Trading LLC before being sent to us.

Once a return has been authorized, the product may be:

• Delivered by the customer to our Returns Department; or

• Sent by courier to the designated return address.

All courier, shipping, and transportation costs associated with returning an item are the responsibility of the customer, unless otherwise agreed in writing by Computronic Trading LLC.

Please send only pre-authorized returns to the return address provided by our team or listed on the Contact Us page.

Refunds

Approved refunds will be processed only through the original payment method used for the purchase.

Refunds are subject to product inspection and confirmation that all applicable return conditions have been met.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

Tel: +971 4 351 7337
Email: sales@computronicuae.com

We would appreciate it if you could share the reason for your cancellation, as your feedback helps us improve our service.

Cancellation Time Limit

Orders may generally be cancelled within 12 hours of placing the order, provided the order has not already been processed or shipped.

Once an order has been shipped, it can no longer be cancelled.

Any applicable return will then be subject to the terms and conditions of this Return, Refund & Cancellation Policy.

Cancellation Refunds

Approved refunds will be processed only through the original payment method used for the order.

Price Changes, Promotions & Clearance Offers

Product prices may change from time to time due to:

• Vendor promotions;

• Manufacturer campaigns;

• Special offers;

• Clearance sales;

• Stock availability; or

• Other promotional activities.

Computronic Trading LLC is not responsible for price changes resulting from promotions, discounts, clearance offers, or other pricing changes introduced by vendors or by Computronic after an order has been confirmed.

Once an order has been confirmed and a sales invoice has been issued, no refund, credit, adjustment, or compensation will be provided solely because the product price subsequently changes.

This applies whether the price subsequently:

• Increases; or

• Decreases.

Returned Products and Subsequent Price Changes

Where a product is eligible for return under this policy and is returned in its original sealed condition within the applicable return period, any approved refund will be calculated based on the applicable current price and return conditions at the time the return is processed, subject to inspection and approval.

A price change alone does not create an automatic right to cancel an order, request a price adjustment, or claim a refund.

Important Notice

All returns, refunds, exchanges, and cancellations are subject to this policy and the applicable product conditions.

Computronic Trading LLC reserves the right to inspect returned products and determine whether the applicable return conditions have been met.

For assistance with a return, refund, or cancellation request, please contact:

Computronic Trading LLC
Tel: +971 4 351 7337
Email: sales@computronicuae.com

COMPUTRONIC

Trusted Since 1992.